Effective August 1, 2021, Android Users will need to use Android Update 11 or higher to run the Community Valley Bank Mobile App on any Android device.
What does this mean if I have an Android?
If a user’s phone/device is unable to update to Android 11 and/or a third-party Mobile Banking application does not support Android upgrades, those users will be unable to use the CVB Android Mobile Banking application.
This also removes the ability for a customer to make mobile deposits.
What can I use if I cannot update to Android 11 or higher?
Customers can continue to access Internet Banking on their mobile device via their web browser.
If you have any questions, please feel free to contact your local CVB Branch.
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Community Valley Bank provides customer support for E-Banking services in-branch, via telephone, via in-app email messaging and for Bill Pay via Chat session provided by iPay. Support services include enrollment, password resets, login issue resolution, navigation support, assistance with setting up Bill Pay, P2P or ACH payments, e-statement set up and transaction questions.